Media West Custom Virtual Events

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JOB POSTINGS

EVENTS
ACCOUNT MANAGER (EAM)

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POSITION OVERVIEW

Events Account Manager is responsible for Event and Production/AV management of assigned venues, reporting to the President of Media West, Inc. This position ensures that Media West, Inc. delivers industry-leading event production expertise and quality service while cultivating and maintaining relationships with key venue personnel. The Events Account Manager is critical to the overall business relationship with the venue and its clients.

 

The Events Account Manager is our go-to person to ensure all venue events are executed with excellence. This candidate must be able to perform many tasks simultaneously, stay organized, maintain a positive attitude, demonstrate self-awareness and professionalism, abide by Company values, and foster a collaborative environment among the team and with partners/clients.

KEY JOB RESPONSIBILITIES

Customer Service

  • Develop and maintain strong relationships with venue partners and clients at all levels of their organization and provide outstanding customer service.

  • Provide real-time support and updates on event status, progress and/or issues to appropriate team members, partners, and/or vendors.

  • Exceed the expectations and needs of internal and external customers.

  • Meet with partners/vendors/clients/guests on-site to ensure their needs are met, and equipment and events setup is accurate and working properly.

  • Maintain a professional image according to the Company guidelines and/or venue standards as a representative of the Company.

Communication

  • Demonstrate excellent written and verbal communication skills.

  • Provide on-going updates in a concise manner to all relevant parties.

  • Ensure customer, partner, vendor information is up-to-date and accurate in the Company’s Customer Relationship Management system (CRM).

  • Work with Media West, Inc.’s marketing team to support promotional efforts directly related to venue events (including capturing video, pictures, testimonials, and providing all necessary context for events on a timely basis).

  • Participate in Company new business requests and presentations as needed, in collaboration with the team.

Operations Management

  • Help oversee event management logistics, including site checks, labor management, equipment rentals, AV/tech needs, etc.

  • Understand the technical aspects of the job and apply troubleshooting and problem-solving skills to resolve equipment/technical issues.

  • Utilize knowledge to upsell Company services to enhance the event experience.

  • Understand the Big Picture by collaborating with venue event catering, sales, operations, and management teams.

  • Understand the operational systems and reports needed for each event and perform accurately and on time.

  • Work with the Company’s billing personnel to coordinate ordering and invoicing; demonstrate overall knowledge of budget management.

  • Coordinate all logistics with Company operations team, including scheduling equipment setups, operations, and strikes.

  • Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards.

  • Anticipate equipment, rigging and venue challenges and changes in a timely and professional manner.

  • Maintain oversight of safety, security, and quality assurance of equipment.

  • See the Big Picture by efficiently organizing labor and equipment across all Company events.

  • Attend all operational venue meetings as necessary.

JOB QUALIFICATIONS

  • Bachelor’s degree is preferred, or equivalent experience required

  • 3-5 year’s industry experience (events management, customer service, hospitality, audio-visual field, etc.)

  • Sales experience is a plus

  • Proficiency with the use of computer software and programs, including the Internet and Microsoft Office

  • Experience with Pipeline, Lightening and other Production/AV software a plus

  • Effective leadership abilities and customer satisfaction focus

  • Strong written and verbal communication skills

WORK ENVIRONMENT

  • This is a hybrid work opportunity with an office in Dallas, TX and/or work from home.

  • Work is also performed on-site in a venue/stadium environment with moderate exposure to outdoor temperatures and to heat, dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes.

  • Team members will be asked to work in multiple venue locations, including our offices at: in Frisco, Texas; and in Arlington, Texas.

  • Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

  • Team members must adhere to appearance guidelines as defined the Company based on an individual venue or a representation of venues in that city or area.

CANDIDATES SHOULD SUBMIT RESUMES TO: hire@mediawestevents.com

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